Contact information

Contact Information

If you have any questions about Lumora, your order, our silver pieces, shipping, returns, gift messages, or jewelry care, please contact us by email.

Email
allison@lumorasilver.com

Business Information

Lumora is operated by Lumora Jewelry Production and Sales Company Limited, a business registered in Hong Kong.

Chinese company name: 鹿陌銀飾生產銷售有限公司.

Our silver pieces are prepared, fulfilled, and shipped from China or through our designated fulfillment partners.

Please note that our registered business address, shipping origin, and return address may be different.

Order Questions

For order-related questions, please include your order number so we can help you more quickly.

You may contact us about:

Order status

Shipping and tracking

Returns and exchanges

Damaged, incorrect, or significantly different items

Gift card messages

Jewelry care

Product materials or sizing

Response Time

We usually reply within 3 business days.

During holidays, weekends, or busy periods, replies may take slightly longer.

Returns

Please do not send any item back without contacting us first.

If your return is approved, we will provide return instructions and the return address.

Items returned without prior communication may not be accepted.

Privacy Questions

For questions about your personal information, privacy choices, or data-related requests, please contact us at:

allison@lumorasilver.com

Please include enough information for us to review your request.