Privacy Policy
Privacy Policy
Lumora respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, subscribe to our emails, or contact us.
Information We Collect
When you visit our website or place an order, we may collect certain information needed to provide our products and services. This may include your name, email address, shipping address, billing address, phone number, order details, payment-related information, and messages you send to us.
We may also collect technical information such as your device type, browser, IP address, pages viewed, and how you interact with our website.
How We Use Your Information
We use your information to:
· Process and fulfill your orders.
· Prepare and ship your Lumora pieces.
· Send order confirmations, shipping updates, and customer service replies.
· Respond to questions about products, sizing, materials, care, shipping, returns, or repairs.
· Improve our website, products, and customer experience.
· Send marketing emails only if you choose to subscribe.
· Comply with legal, tax, fraud prevention, and security requirements.
Payments
Payment information is processed securely through Shopify and its payment partners. Lumora does not directly store your full credit card number or complete payment details.
Shipping & Fulfillment
We may share necessary order and shipping information with service providers who help us prepare, fulfill, and deliver your order.
Email Marketing
If you subscribe to Lumora emails, we may send you updates about new pieces, collection stories, gift ideas, and other brand news.
You can unsubscribe at any time by using the unsubscribe link in our emails.
Cookies & Analytics
Our website may use cookies and similar technologies to help the site function, remember preferences, understand visitor behavior, improve performance, and support marketing or analytics.
You may be able to manage cookies through your browser settings or through privacy tools available on our website.
Sharing Your Information
We may share information with trusted service providers who help us operate our website, process payments, fulfill orders, deliver packages, provide customer support, analyze website performance, or support marketing.
We may also share information when required by law, to protect our rights, prevent fraud, or comply with legal obligations.
Your Privacy Choices
Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal information.
You may also have choices related to cookies, marketing communications, or certain types of data sharing.
To make a privacy-related request, please contact us through our Contact Us page or use the privacy choices tools available on our website.
Data Retention
We keep personal information only for as long as needed to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.
Security
We take reasonable steps to protect customer information. However, no website, system, or method of transmission is completely secure.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
Children’s Privacy
Lumora is not intended for children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact
If you have questions about this Privacy Policy or your personal information, please contact us through our Contact Us page.